Victory Bolt and Specialty’s stellar marks for customer satisfaction result largely from our desire and ability to recognize customer needs, sometimes even before our customers do. Innovative packaging is one example. If we notice trends in customer orders, our employees may suggest special packaging to make products easier for customers to handle in the field or in the shop. Unique bundling of orders and careful attention to details like package weight for ease of handling, and package shape for ease of storage, are hallmarks of our company.
A well-trained, loyal work force also adds to consistency and quality. Service-minded employees tend to stay with our company long term, moving from one phase of operations to another as their interests change. And all members of the sales team have worked in the warehouse. This experience enables our sales staff to devise realistic solutions that both satisfy customer expectations and push us to explore new options for our clients.
Throughout our dramatic growth, our employees have maintained Victory Bolt and Specialty’s reputation for service and reliability. Despite shipping thousands of orders each year—many of them specialty orders and most within 24 hours—our error rate is remarkable: less than one-half of 1 percent of all orders are returned for any reason.
Victory Bolt and Specialty employees are proud of our company’s record of service. We look forward to continuing our unsurpassed quality and service with new and established customers this year and in years to come.